Gopher Performance 1-800-847-5334
You Are Here: Home > Help > FAQ

FAQ

Need assistance? Have a question? Check out the list of frequently asked questions below. If you don't find the answer you're looking for, please feel free to contact us 24 hours a day, 7 days a week at 1-800-847-5334 or by email at customercare@gophersport.com.

  1. How do I request a catalog?
  2. How do I place an order with Gopher Performance?
  3. How will I be billed? / How can I pay for my order?
  4. Am I able to redeem gift certificates on this website?
  5. Is my credit card safe when I use it on the Gopher website?
  6. Will I be charged sales tax?
  7. What are my shipping charges?
  8. Once I place my order, how long before it will be delivered to me?
  9. If an item is backordered, how long before I can expect to receive it?
  10. How do I return merchandise?
  11. How do I contact Gopher Performance?

How do I request a catalog?

Catalogs are available upon request and sent FREE of charge. You may request a catalog online from our Request A Catalog page. Simply fill in your contact information, choose the catalog you would like to receive, and the catalog(s) will be sent to you immediately.

How do I place an order with Gopher Performance?

You may place your order with Gopher Performance in any of the following ways:

  1. Order Online
  2. Call Toll-Free
  3. Mail Your Order
  4. Fax Your Order

Please see our How To Order page for additional information.

How will I be billed? / How can I pay for my order?

Purchase orders are accepted upon credit approval and payable on Net 30 Day Terms. Gopher Performance also accepts Visa, MasterCard, American Express, Optima and Discover credit cards for all purchases. We also serve Government Credit Cards (Smart Cards, Impact Cards).

Am I able to redeem gift certificates on this website?

We apologize, but we are unable to support the online redemption of gift certificates at this time. However, a Gopher Performance Customer Service Representative would be more than happy to assist in your gift certificate redemption by phone. Please call (800) 847-5334 in the U.S. or (507) 451-7470 for international customers.

Is my credit card safe when I use it on the Gopher Performance website?

All transactions are completed on a secure server. This secure server encrypts your personal information to make online credit card usage as reliable and safe as it is in a normal business environment.

Will I be charged sales tax?

If you are a customer that is sales tax exempt, please be sure to check with us to determine if we have a sales tax exemption certificate on file for you. If you do not, or you are not tax exempt, we are required by law to charge you sales tax.

What are my shipping charges?

Gopher Performance has one simple calculation for you to figure out your shipping and handling charges. These charges will be 17% of your order total. Whether your goods are sent UPS, RPS, USPS or motor freight, the charge will always be 17%.

Once I place my order, how long before it will be delivered to me?

Warehouse items that are in stock will ship the same day you place the order, if the order is placed before 3pm CST. Normal shipping time is 3-5 working days. To meet your immediate needs, Express, Next Day, 2nd Day, 3rd Day shipping is also available, at an additional cost. Please contact us toll free at 1-800-847-5334 for details on these shipping options.

If an item is backordered, how long before I can expect to receive it?

We do our best to keep every item in stock, and we succeed 99% of the time. If we do need to backorder merchandise, you will be informed of the backorder on your shipping confirmation. Gopher Performance has a good track record of shipping most backorders within 2 weeks.

How do I return merchandise?

A Return Form will be included with your order. If you cannot locate this form, you will soon be able to download it online here. For now, we ask that you call us at 1-800-847-5334, and we will be glad to give you return instructions. Please fill this form out, include it with the merchandise being returned, label the box and send it back to Gopher Performance:

Gopher Performance
PO Box 998
Owatonna, MN 55060-0998

Your return or exchange will be handled at once so as not to delay the receipt of the products you need.

There are no restocking or return fees with Gopher Performance. You are asked to pay for return shipping if the item(s) were not damaged or defective when received.

Please see our Return Policy page for additional information.

How do I contact Gopher Performance?

Please feel free to contact us at any time - 24 hours a day, 7 days a week - with your questions, comments, or suggestions. We welcome your feedback!

Please see our Contact Us page for additional information.




©2013 Gopher Performance. All Rights Reserved.
Call our World Class Customer Service at 1-800-847-5334